kc111's Privacy Policy

1 Introduction & General Policy

kc111 is a secure and reliable online gaming platform that provides services for Bangladeshi players. This Privacy Policy ("Policy") explains how kc111 collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using kc111's website or services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

We commit that your personal information will not be sold to third parties and will only be used for the purposes described in this Policy. We follow international data protection standards and keep your data secure using SSL encryption technology.

2 What Information We Collect

kc111 collects various types of information to operate its services. This information is divided into two main categories:

2.1 Personally Identifiable Information

When you create an account or use services on kc111, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladeshi address
• National ID or passport number (for identity verification)
• Mobile banking account number (for transactions — bKash, Nagad, Rocket, Upay)
• Username and encrypted password

2.2 Automatically Collected Information

Information collected automatically when you visit our platform:

• IP address and device type
• Browser type and version
• Browsing activity and page view history on the website
• Login time and session information
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

3 Purpose of Using Information

kc111 uses collected information only for lawful and specific purposes. The main purposes are listed below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming services, process transactions, and offer customer support.
• Age & Identity Verification: To ensure that only those aged 21 or above can use the platform.
• Financial Security: To prevent fraud, money laundering, and other illegal activities.
• Communication: To send important service-related notices and updates.
• Responsible Gaming: To identify problematic gaming behaviour and provide assistance to users.
• Service Improvement: To improve platform functionality and the user experience.
• Legal Compliance: To comply with applicable laws and regulations.

kc111 will never sell or rent your personal information to third parties for marketing purposes.

4 Sharing & Disclosure of Information

We believe keeping your information confidential is a core responsibility. However, in certain specific situations, information may need to be shared with third parties:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, technical support, and security services. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or as required by applicable law.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity, but users will be notified in advance.

4.4 Fraud Prevention

Necessary information may be shared with relevant authorities to prevent fraud or illegal activities.

5 Data Protection & Security Measures

kc111 takes the most advanced technical and organisational measures to protect your information. Our security framework is described below:

• SSL Encryption: All data transfers are secured with SSL/TLS technology.
• Data Encryption: Stored personal information is kept in encrypted form.
• Access Controls: Only authorised staff can access the necessary information.
• Firewall & Security Monitoring: Real-time threat detection and prevention systems.
• Regular Security Testing: System vulnerabilities are regularly identified and resolved.
• Two-Factor Authentication: The option to add an extra layer of security when logging into your account.

In the event of any data breach, we will immediately notify affected users and take the necessary steps.

6 Cookies & Tracking Technologies

The kc111 website uses cookies and similar technologies. Cookies are small files stored on your device that help improve the quality of the service.

6.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand website statistics and usage patterns.

6.2 Managing Cookies

You can disable cookies by going to your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

7 Data Retention Period

kc111 retains your personal information only for as long as it is needed. The following factors are considered when determining retention periods:

• The entire period during which your account remains active.
• The period determined by financial regulations and legal requirements after account closure.
• The period required to resolve legal claims or disputes.
• The minimum retention period prescribed by applicable laws or regulations.

Once the required period has ended, we securely delete your information or anonymise it so that you can no longer be identified.

8 Your Rights

As a user of kc111, you have certain important rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request limited use of your information in certain cases.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: The right to withdraw consent from any processing carried out on the basis of your consent.

To exercise these rights, please contact our support team. In some cases, it may not be possible to fulfil a request due to legal obligations or our legitimate interests — in such cases, we will explain why.

9 Protection of Minors' Information

kc111 provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors.

If we become aware that a minor's information has entered our system, we will immediately close that account, delete the information, and cancel any related transactions.

If parents or guardians believe their child has accidentally created an account, please contact us — we will act promptly.

10 Special Protection for Payment Information

Transactions on kc111 are carried out through bKash, Nagad, Rocket, and Upay. Your payment information is highly sensitive and has special protection measures in place:

• Mobile banking PINs or passwords are never stored on our servers.
• All financial transactions are processed through the respective mobile banking provider's own secure gateway.
• Transaction history is retained only for legal and security purposes.
• No payment information is shared with third parties, except for limited necessary information shared with anti-fraud systems.

11 Third-Party Websites & Services

The kc111 platform may include services from game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.). These third parties have their own privacy policies, and their data processing is governed by their own policies.

kc111 is not responsible for the data protection practices of third parties. We recommend that you read the privacy policies of the relevant service providers.

12 Policy Changes & Updates

kc111 reserves the right to update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, users will be notified via email or through the platform.
• The updated policy will take effect from the date of publication.

If you continue using our services after a policy update, you will be considered to have accepted the new policy. Please visit this page regularly.

13 Responsible Gaming & Use of Information

kc111 prioritises responsible gaming. To this end, we analyse your gaming data so that timely assistance can be provided in cases of problematic behaviour. This analysis is not for any commercial purpose — it is entirely for your wellbeing.

To learn more about responsible gaming, visit our Responsible Gaming page.